This week we are highlighting Professio’s corporate training and their phenomenal results. With the help of Claned, they have managed to turn their onsite training into an online learning program that engages participants and allows for scalability and flexibility.  

  

Traditional blended learning models combine face-to-face sessions with online content and independent learning. The benefit of the blended model is that by providing learners with some level of social interaction and community in the process, educators can keep motivation and interest level up as well as offer critical real-time support.   

During the past year, it became clear that this model needed an update for situations where the face-to-face meetings were no longer possible. Professio was quick to recognize that to continue the success of their training while moving exclusively online; they would need to address the social aspects of learning and adapt the blended model.   

By using virtual meetups, encouraging commenting and messaging discussions, they were able to quickly transfer the social and face-to-face aspects of blended learning online.  

Here is a look at what Professio’s Business Director Jaakko Tuuli had to say about their online training efforts. 

 

How have you done the transition from 95% onsite to online in such a short time?   

We had previously run our training 95% onsite and 5% online, with the move to remote everything causing an opposite switch to 95% online.   

Fortunately, our prior experience in arranging online training (that 5%) helped us to make a quick transition. Our courses are, ofcourse organized year-round and therefore we could learn from the first iterations quickly to increase the quality and learning outcome.    

   

How have you measured your success in this new dynamic?  

We measure our success quite traditionally by using NPS (Net Promoter Score) and customer satisfaction query. At the beginning of our transition to online education, we interviewed our customers and trainers to build a solid understanding of our customers’ needs.     

   

What kind of organizational practices within your company helped in making this a success?  

We understand that for many, online training is a new way of learning, and therefore we emphasized the need for extensive customer support. And not only customers but many of our trainers also found our support necessary as well, when designing the training to meet the requirements of the online environment. In other words, it was and still is hugely important for us to understand and support our customers in the transition. To do so, we needed to learn quickly and build the necessary processes to support our operations.   

   

What kind of feedback did you receive from the learners, and if any, what unique added value did online learning bring to your training?   

The feedback has been excellent and has even surprised us by little. Our customers are happy, especially with the flexibility that online courses provide and the ability to return to the training material.

We believe that this reduces our customers’ costs and increases learning outcome. Our customers were pleasantly surprised by the networking and interaction by the trainers and learners was so easy.   

   

How has Claned been a part of that journey, and what aspects or tools have the instructors and or students found meaningful?  

Claned has supported us in digital transformation by providing us with critical insight into pedagogy and facilitation in delivering quality and engaging digital learning. 

 

Claned’s learning platform, learning design program and data analytics enable fast and effective training deployment, giving you measurable impact and insights. Contact our sales team to learn more about how we can help you create learning that actually works! sales@claned.com
Anna Vanha-Honko

About the Author

Anna Vanha-Honko is Head of Customer Experience at Claned. Above all, she helps our customers to gain the best user experience from our software. In addition, she is knowledgeable regarding organizational learning, people processes, and culture.