We are thrilled to share the exciting news of Aino Seitamaa’s recent appointment as the Head of Customer Experience (CX) at Claned. Aino, who has already made significant contributions as a Learning Designer within our team, is now expanding her role to drive our commitment to unparalleled customer experiences.
Aino’s dedication to customer success goes beyond her professional role – it’s a philosophy deeply embedded in her approach to building lasting relationships with our valued users. In a recent conversation, Aino shared insights into the initiatives she’s passionate about, all designed to enhance the Claned experience for you, our cherished customers.
Claned Health Check Process: Nurturing Relationships for Continued Success
Aino emphasized the implementation of a comprehensive health check process for all customers. She envisions a proactive approach, ensuring that each customer undergoes a thorough health check twice a year, conducted in collaboration with their dedicated account owner.
According to Aino, “Customers’ needs evolve, and they mature over time, necessitating different forms of support. Our goal is to build a relationship where customers feel they can always reach out to us for the support they need, creating predictability and preventing churn.“
A Unified Approach for Better Collaboration
Aino also sheds light on our customer experience strategy. By ensuring that customer information is up-to-date and accessible to everyone at Claned, we aim to foster better collaboration between sales and CX teams. Aino envisions a seamless handover process from sales to CX promoting a unified and transparent customer journey.
“We are trying to get even specific customer information, including product usage. This integration will enable us to set up triggers that immediately alert us to changes in customer’s courses and other areas, allowing us to respond promptly and provide timely support,” Aino explained.
The Future: A Continuous Commitment to Your Success
Looking ahead, Aino outlined her vision for the future of customer-centric initiatives. “We’re working towards creating a system where we have a real-time feedback loop, allowing us to conduct ongoing research on product-customer fit. This forward-looking approach ensures that we are always aligned with our customers’ evolving needs and aspirations.”
In conclusion, Aino’s transition to Head of CX is not just a change in title; it’s a commitment to elevating your experience with Claned. As we embark on this journey together, we are excited about the positive impact Aino will undoubtedly have on our collective success.
Please join us in extending a warm welcome to Aino Seitamaa as she spearheads our customer experience initiatives. Together, let’s shape a future of learning at Claned that surpasses all expectations. Stay tuned for more updates as we continue our journey of innovation, excellence, and, most importantly, your success!
