How Solita to Semi-Automate Complex Customer Training and New Employee Onboarding

In this project, Solita had to find a more efficient way to train their customers to use a software product in their own portfolio. If they can’t effectively teach their customers to use their product, they are less likely to sell it to them.

The second part of the project was to create a scalable onboarding process for new employees. The old onboarding wasn’t fit to fully support the fast-growing company’s needs.

The solution included Claned’s “Learning Design” workshops, where we together designed the pedagogical structure for the course and the proper learning solution.

We designed and set up an online learning environment that allows customers to complete courses anytime and anywhere.

This way scheduling wouldn’t be a problem. It also frees up the course facilitators’ time. They can still easily guide learners, but they don’t have to be constantly “present in a classroom”.

All course materials were made easily accessible on the Claned online learning platform.

Solita’s HR team were looking for a corporate LMS (learning management system) to improve their new employee onboarding process. They decided to use the Claned online learning platform.

Together, we created another online learning environment. The HR team moved all their onboarding materials from their intranet to our platform. This allowed them to share materials and start introducing workers to the organization weeks in advance of their first official workday.