Case solita

How to Semi-Automate Complex Customer Training and New Employee Onboarding

How to Semi-Automate Complex Customer Training and New Employee Onboarding

Solita’s Core Objectives

What was Solita's need?

In this project, Solita had to find a more efficient way to train their customers to use a software product in their own portfolio. If they can’t effectively teach their customers to use their product, they are less likely to sell it to them.

The second part of the project was to create a scalable onboarding process for new employees. The old onboarding wasn’t fit to fully support the fast-growing company’s needs.

So, we set out to solve two problems:

1.

How to provide high-quality training to customers with a corporate training LMS, while reducing Solita’s own employees’ time spent on facilitating the training?

2.

How to guarantee all new employees equal and high-quality onboarding?

How did we set out to solve
the case?

In this project, Solita had to find a more efficient way to train their customers to use a software product in their own portfolio. If they can’t effectively teach their customers to use their product, they are less likely to sell it to them.

The second part of the project was to create a scalable onboarding process for new employees. The old onboarding wasn’t fit to fully support the fast-growing company’s needs.

Customer training

The solution included Claned’s “Learning Design” workshops, where we together designed the pedagogical structure for the course and the proper learning solution.

We designed and set up an online learning environment that allows customers to complete courses anytime and anywhere.

This way scheduling wouldn’t be a problem. It also frees up the course facilitators’ time. They can still easily guide learners, but they don’t have to be constantly “present in a classroom”.

All course materials were made easily accessible on the Claned online learning platform.

New employee onboarding

Solita’s HR team were looking for a corporate LMS (learning management system) to improve their new employee onboarding process. They decided to use the Claned online learning platform.

Together, we created another online learning environment. The HR team moved all their onboarding materials from their intranet to our platform. This allowed them to share materials and start introducing workers to the organization weeks in advance of their first official workday.

How did the solutions work?

After the project, Solita was interested in seeing how well the transition had worked. To do this, Claned used its state-of-the-art data collection methods and analysis to measure the impact of online education and to demonstrate how well it works. The phenomenal results show that:

Customer training

Claned has made scheduling training easier. The customers have liked that they don’t have to complete the training at a specific time, but instead they can choose their own hours.

Customers and employees like how easy the platform is to use as a corporate training LMS.

Solita has saved a huge amount of time: setting up a training session has gone down from 1 full day to just 1 hour.

New employee onboarding

The onboarding process can now be started much earlier, two weeks before a new employee’s first day. Content is easy to keep up to date, even with ongoing courses.

It’s easy to track performance, which the HR team previously couldn’t do without a proper corporate training LMS. It helps identify what content is popular and what isn’t working that well.

We designed and set up an online learning environment that allows customers to complete courses anytime and anywhere.

All in all, the onboarding process is now much more scalable and structured. It fits the needs of a rapidly growing and internationalizing company.

When we first started with this, it was instantly clear to us that we need to do more of this. We need to have different levels of training instead of offering live sessions. With Claned, it’s much easier to start the training.

— Tuomas Alivuotila, Customer Success Manager at Solita

Solita in a Nutshell

Solita is a fast-growing company focused on technology, data and design. Founded in 1996, Solita employs over 1,000 specialists in strategic consulting, service design, software development, analytics, cloud services and integration in six countries: Finland, Sweden, Denmark, Estonia, Belgium and Germany.

claned-review

Want to know more in detail how
we made these results possible?

Download resource