Case solita

How to Semi-Automate Complex Customer Training and New Employee Onboarding

How to Semi-Automate Complex Customer Training and New Employee Onboarding

Solita’s Core Objectives

What was Solita’s need?

In this project, Solita had to find a more effi­cient way to train their cus­tomers to use a software product in their own port­folio. If they can’t effect­ively teach their cus­tomers to use their product, they are less likely to sell it to them.

The second part of the project was to create a scalable onboarding process for new employees. The old onboarding wasn’t fit to fully support the fast-growing company’s needs.

So, we set out to solve two problems:

1.

How to provide high-quality training to cus­tomers with a cor­porate training LMS, while reducing Solita’s own employees’ time spent on facil­it­ating the training?

2.

How to guar­antee all new employees equal and high-quality onboarding?

How did we set out to solve
the case?

In this project, Solita had to find a more effi­cient way to train their cus­tomers to use a software product in their own port­folio. If they can’t effect­ively teach their cus­tomers to use their product, they are less likely to sell it to them.

The second part of the project was to create a scalable onboarding process for new employees. The old onboarding wasn’t fit to fully support the fast-growing company’s needs.

Customer training

The solution included Claned’s “Learning Design” work­shops, where we together designed the ped­ago­gical structure for the course and the proper learning solution.

We designed and set up an online learning envir­onment that allows cus­tomers to com­plete courses anytime and anywhere. 

This way scheduling wouldn’t be a problem. It also frees up the course facil­it­ators’ time. They can still easily guide learners, but they don’t have to be con­stantly “present in a classroom”.

All course materials were made easily accessible on the Claned online learning platform.

New employee onboarding

Solita’s HR team were looking for a cor­porate LMS (learning man­agement system) to improve their new employee onboarding process. They decided to use the Claned online learning platform.

Together, we created another online learning envir­onment. The HR team moved all their onboarding materials from their intranet to our platform. This allowed them to share materials and start intro­ducing workers to the organ­iz­ation weeks in advance of their first official workday.

How did the solutions work?

After the project, CAPYEI was inter­ested in seeing how well the trans­ition had worked. To do this, Claned used its state-of-the-art data col­lection methods and ana­lysis to measure the impact of online edu­cation and to demon­strate how well it works. The phe­nomenal results show that:

Customer training

Claned has made scheduling training easier. The cus­tomers have liked that they don’t have to com­plete the training at a spe­cific time, but instead they can choose their own hours.

Cus­tomers and employees like how easy the platform is to use as a cor­porate training LMS.

Solita has saved a huge amount of time: setting up a training session has gone down from 1 full day to just 1 hour.

New employee onboarding

The onboarding process can now be started much earlier, two weeks before a new employee’s first day. Content is easy to keep up to date, even with ongoing courses.

It’s easy to track per­formance, which the HR team pre­vi­ously couldn’t do without a proper cor­porate training LMS. It helps identify what content is popular and what isn’t working that well.

We designed and set up an online learning envir­onment that allows cus­tomers to com­plete courses anytime and anywhere. 

All in all, the onboarding process is now much more scalable and struc­tured. It fits the needs of a rapidly growing and inter­na­tion­al­izing company.

When we first started with this, it was instantly clear to us that we need to do more of this. We need to have dif­ferent levels of training instead of offering live ses­sions. With Claned, it’s much easier to start the training.

— Tuomas Alivuotila, Cus­tomer Success Manager at Solita

Solita in a Nutshell

Solita is a fast-growing company focused on tech­nology, data and design. Founded in 1996, Solita employs over 1,000 spe­cialists in stra­tegic con­sulting, service design, software devel­opment, ana­lytics, cloud ser­vices and integ­ration in six coun­tries: Finland, Sweden, Denmark, Estonia, Belgium and Germany.

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