New Product Training Increased Customer Satisfaction
The Challenges
Finago had a lot of material for the procountor system, but it was scatter over the web and mostly in a manual format.
The Process With Claned
Procountor certification training for auditors and accountants was created.
Although there is a lot of material, we created lightness in the course with short videos and playful tests that make you think about what you have learned.
An internal e-learning model was created, which has already been repeated several times.
The certification test was digitized and the process was automated
The Outcome
The new Campus concept increased customer satisfaction and was perceived as useful.
Made it possible to manage the learning process at both the individual and organizational level.
We reduced the workload of employees and the risk of human errors in the automation of the certification exam.
Finago has created more than 5 new course entities and the organization has almost 800 users.
We wouldn't have been able to build such a wonderful course without learning design!
